Terms of Service
Last updated: March 12, 2024
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the stellarpaws.com.au website and any related services (the “Service”) operated by Stellar Paws (ABN: 88659299850, “us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Animal Registration and Identification
While in the care of Stellar Paws all dogs must wear a collar with an ID tag attached.
It is the owner’s responsibility to ensure that your dog is provided with these items and that your address and contact details are kept current.
In accordance with council regulations and to help ensure the safety of your pet, it is required that your dog be council registered and microchipped.
Stellar Paws will not be liable for fines from council, police or other authorities pertaining to animal behaviour and regulations.
Lost or Damaged Property
Stellar Paws is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog during service.
Safety
The owner agrees to be solely responsible for any and all acts or behaviour of their dog while it is in the care of Stellar Paws.
Stellar Paws reserves the right to cease or suspend any service to dogs that at any time endangers the wellbeing of itself or any other pets or people. This includes any dog displaying aggressive or abnormal behaviour.
Stellar Paws is not responsible for the safety, actions, injury, disappearance, or death of any dog while they are left unattended in their home.
Vaccination
Vaccinations aid in protecting your dog against some of the most common and dangerous infectious diseases.
Prior to the commencement of service, owners must be able to supply a copy of their dog’s current C5 vaccination certificate if requested.
Stellar Paws reserves the right to refuse service to any dog where proof of vaccination cannot be provided.
Communicable Disease Prevention
The owner agrees to take all necessary measures or precautions to ensure that their dog is free of contagious, infectious, or otherwise communicable diseases at the time of service.
In the event your dog has been exposed to or affected by any infectious and/or contagious disease or conditions, the owner agrees to notify Stellar Paws prior to commencement of service.
Stellar Paws reserves the right to refuse service to any dog that at the time of pickup shows any signs of illness, or are taking medication for a transmittable illness until such time we are satisfied the condition is resolved.
VIP Membership
VIP membership is a premium subscription service offered by Stellar Paws that provides exclusive benefits to members.
VIP membership is held by the individual and applies to all dogs owned by that member.
VIP memberships are non-transferable and may not be shared with or transferred to another individual outside of the household.
Membership fees are billed on a weekly basis and automatically renew unless cancelled by the member.
Members enjoy discounted rates on additional services such as pet taxi, bath services, and any other stated add-ons offered by Stellar Paws.
Failure to pay membership fees may result in the suspension or termination of VIP membership benefits.
Members may cancel their VIP membership at any time by contacting a member of our team in writing, by sms or email at info@stellarpaws.com.au.
Cancellations made before the end of the current billing cycle will take effect at the end of that cycle, and membership benefits will remain active until that time.
Membership fees are non-refundable, even in the event of early cancellation or unused membership benefits.
Refunds will not be provided for any portion of the membership fee, regardless of the reason for cancellation.
Priority Scheduling
Priority scheduling allows clients to choose a combination of our specific timing windows when booking their dog walking service.
Clients may choose from specific timing windows, remove timing windows, or a combination of both.
Priority scheduling is offered to both recurring and casual clients, and must be notified of in advance of the day of the booking.
While we strive to accommodate all scheduling requests, priority scheduling is subject to availability.
Check-In
A check-in involve our walkers visiting the client’s home to ensure the well-being and safety of dog(s) in their care, and must be notified of in advance of the day of the booking.
A check-in is not a replacement for a scheduled dog walking service, and are intended solely for welfare purposes only.
Taxi
Taxi services may be requested by clients to transport their dogs to and from designated locations within our existing service area.
Taxi services are subject to availability and must be requested in advance.
Additional charges may be reasonably applied for taxi services based on distance and duration of transportation.
Bath
Bathing services are available upon request and may be scheduled in advance.
Clients may choose to provide us with preferred bathing supplies, or any specific bathing instructions, otherwise the client agrees that we may choose methods and products at our own discretion.
In the event that a dog becomes excessively dirty during a scheduled walk, such that a rinse with a hose will not suffice, our walkers may offer bath services prior to returning the dog to the client’s home. In such a case, bath services are provided at the discretion of our walkers, who will assess the level of dirtiness and determine if a bath is necessary for the well-being of the dog.
In the event where a bath is deemed necessary, we will attempt to communicate this prior to commencement. However, if we unable to contact the owner in a reasonable time frame, your dog may receive a bath without prior notification.
Additional charges for bath services will be added to the client’s invoice.
Access
Should keys be required to access the owner’s property they are to be provided to Stellar Paws prior to or at the commencement of services at the owner’s expense.
Keys will remain the property of the client at all times.
Alarm
The owner will provide any and all instructions required to disarm any alarm upon entry to the premises.
Stellar Paws will not be liable for any costs associated with alarm activation, such as guard dispatch.
Property
Stellar Paws is not responsible for any damage to property of the client or others, or loss to the premises if the home is not properly secured by others during the service period.
Injury
All play is carefully supervised to minimize risk of injury. Despite our best efforts, scratches, punctures, torn ligaments, or other injuries may occur.
Under no circumstances will Stellar Paws be held responsible for injuries, illness, death, loss or damage of any kind.
Emergency Care
In the event of an emergency, the owner authorises Stellar Paws to seek any veterinary advice and/or treatment as deemed necessary.
If veterinary attention is required, the owner is liable for all such expenses.
Payment
Full payments for our services are to be made via direct debit from your nominated bank account or credit card within 7 days of receipt of invoice unless otherwise specified.
Failure to pay for services within 30 days may result in the cancellation of all ongoing services until full payment is made.
Cancellations
Stellar Paws must be notified of any cancellation at least 24 hours prior to the scheduled booking.
Any cancellation advised within 24 hours of the scheduled booking will be subject to the full service fee.
In the event your dog is not at home at the time of service or if we are unable to gain access to your dog, the client will be subject to the full service fee.
Weekends / Public Holidays
All services provided on weekends and public holidays incur a surcharge of 50% and 100% respectively of the casual rate unless otherwise agreed to by both parties.
Inclement Weather
In the interest of keeping your dog safe, in the event of severe weather conditions Stellar Paws reserves the right to cancel services without notice. This includes but is not limited to storms, lighting, hail, strong wind gales, & extreme temperature conditions.
Media
Stellar Paws reserves the right to take photographs of your dog and to use and publish them in print and/or electronically for any purpose, which may include advertising, promotion and marketing.
Should you not wish your pets photograph to be used in this way please advise in writing prior to the commencement of service.
Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Stellar Paws.
Stellar Paws has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Stellar Paws shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Governing Law
These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.