Dog Walking Questions, Answered

Every group walk includes a full hour of off-leash playtime at the park. See our dog walking page for complete details on what each walk includes.

Our groups are limited to a maximum of four dogs per walker, in line with NSW council regulations. This keeps groups small enough for genuine supervision and lets every dog get individual attention.

Yes. Every walk includes door-to-door pickup and drop-off in our air-conditioned, purpose-equipped vehicles. We collect your dog from home, drive to the park, and return them afterwards.

All walks take place at off-leash dog parks, dog-friendly beaches, and bush trails across our service area. Popular spots include Sirius Cove Reserve in Mosman, Tunks Park in Cammeray, and Curl Curl Lagoon. See our service areas page for the full list.

As long as we can access your property without a key, you are all set. If we need a key or access code, we will sort that out during your free meet and greet.

We share photos and videos from every walk on Instagram and Facebook. For on-demand access to your own dog's photos, our VIP membership includes a personal Google Photos album updated regularly with your dog's photos and videos.

Our operating hours are 7am to 4pm, Monday to Friday. Pickup times vary depending on your dog's group and the season. If you need a specific pickup time, our Guaranteed Pickup Window add-on locks in your preferred slot.

From pickup to drop-off, a standard walk takes approximately 2 hours. Half-day care runs approximately 4 hours.

Yes. Our Guaranteed Pickup Window add-on ensures your dog is collected within a specific timeslot. It costs $20 per walk (or $10 for VIP members). If you are flexible on timing, no add-on is needed and we will schedule your dog within our regular operating hours.

Most of our pack book recurring walks on the same days each week. Casual walks can be booked at any time, subject to availability. Spots fill quickly, so booking early is recommended.

We operate weekdays only (Monday to Friday). We also take a short break over the Christmas and New Year period. We will always let you know in advance via our social media channels whenever a planned closure is coming up.

Yes. Dogs love the rain, so we walk in almost all weather. If your dog gets wet or muddy, we will rinse and towel them off before dropping them home. A bath service is also available if they need a deeper clean. In the event of dangerous weather (hailstorms, lightning, or heavy storms), we will cancel walks where there is a genuine safety risk to dogs or staff.

Occasionally we may need to cancel due to severe weather or an emergency. We will notify you as soon as possible if this happens. You will not be charged for walks we cancel.

Adjust your schedule by end of business Thursday for the following week at no charge. Changes made after Thursday incur a $20 adjustment fee ($10 for VIP members). Cancellations within 48 hours of a scheduled walk are charged at the full service fee. Automatic waivers apply for vet emergencies, dog illness (with vet documentation), and family emergencies. Full details are in our terms of service.

Before your dog's first walk, we collect a secondary contact and an emergency contact. This ensures we can always reach someone quickly if anything unexpected happens. Our team follows documented emergency protocols, and we will keep you fully informed every step of the way. For more about our team's qualifications and training, visit our about page.